City Grounds Reviews

237  Excellent
TrustScore 4.5 out of 5

4.4

In the Bicycle Store category

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Reviews  237



Rated 5 out of 5 stars

Best BMX shop online

Best BMX shop online, period. I have purchased 2 bikes and lot’s of parts from them. Great in stock selection, financing available, very fast shipping! What more could you want!

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Rated 3 out of 5 stars

Needs improvement.

I had a very mixed experience with CG.

The negative - I found the phone customer service rep to be incredibly apathetic and rude to the point of causing me to rethink my Ebike purchase. This particular rep is likely losing a lot of money for City Grounds, and I hope they are able to correct this issue.

The positive - The warehouse staff was incredibly kind, enthusiastic and helpful when I picked up my bicycle and wanted to purchase a couple accessories while I was there. This interaction went above and beyond in customer service and I was incredibly pleased when I left with my new bike.

I am not a fan of leaving a poor review for any business, but I think the constructive criticism is very necessary for the continued success of this business.

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Rated 5 out of 5 stars

Best place to order bikes on line there…

Best place to order bikes on line there is no bike store in Sacramento that can match there customer service fast shipping I also had couple of issues with bikes it wasn't there falut shipping is where bikes get damaged I had 3 bikes have issues I took pictures and they replacement parts fast i always wait for them to drop new SE bikes I'm waiting for the Quad 10 speed I seen Todd ride prototype I need that one


Rated 5 out of 5 stars

What a great business, bike came in perfect condition.

Purchase an open box SE BIKE for my son. It was an open box sale so we were not sure what to expect. The back came packed in its original box and it included tons of protective cardboard and foam. Delivery was less than a week from their location to Massachusetts. Couldn't be more happy, there were no scratches or dings on it.

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Rated 5 out of 5 stars

5 stars!

Have ordered several bikes thru City Grounds, always easy, fast delivery and great customer service!

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Rated 1 out of 5 stars

My bike arrived with damaged

My bike arrived with damage and when I contacted city grounds they said all they could do was forward the complaint to the manufacturer for a warranty claim and that it could take weeks for resolution