Eskuta Reviews

91  Excellent
TrustScore 4.5 out of 5

4.3

In the Bicycle Store category

Write a review

Company activitySee all

Reviews  91


Advertisement

Our 2022 Transparency Report has landed

Take a look

Rated 5 out of 5 stars

I decide to order Eskuta and Matt help…

I decide to order Eskuta and Matt help me alot with all the processes. I have received after 2 weeks working very well I'm very happy .The delivery was very good .The engineer explain in details evrithing I must to know .
Well done guys keep it like that .This bike is awesome silent and eco .
Thanks alot for your help.


Rated 5 out of 5 stars

Great experience

Great experience, did everything you said you would and communication was excellent. Iam delighted with the product and doing my bit for the environment rather than using my car for short journeys.
Highly recommended.
Simon Russell, North Devon.

Advertisement

Rated 5 out of 5 stars

Very well pleased and happy with my…

Very well pleased and happy with my purchase from Eskuta. Friendly and helpful staff, eskuta sx250 series 3 was dropped off by a very friendly delivery driver all assembled, charged and ready to go, after a quick run through of the controls and functions of the immobilizer/alarm, a little ride around car park, all was good, I would and do highly recommend this company and it's products. Five stars fer sure, deserved and we'll earned.

Advertisement

Rated 2 out of 5 stars

I bought a new Eskuta taking it for a…

I bought a new Eskuta taking it for a ride after 10 minutes stopped working
I called the office for help they told me nothing we can do and said just fill out a form and email it and the Engenire will call me waited 10 days nothing happened so I called and they told me it has been booked this is one month waiting
Not good not empress


Rated 5 out of 5 stars

Excellent Service from Eskuta

I went on the eskuta website to look for an electric bike, I found what I liked and started an order. Within 5 mins, the lovely Sara was on the phone to see if he could help. I explained that I was in Shetland and really would like a scooter. Sara agreed that they could deliver the bike to a shipping agent in Aberdeen as the costs for them to deliver to Shetland would be high. Eskuta kept in constant contact from letting me know that the bike was ready, to when it would be delivered to the agent. The delivery guy also called to let me know what time he would be delivering it to the shipping agent so that I could let them know to expect it. Honestly the customer service was excellent and the Eskuta is exactly what we’ve been looking for. I would highly recommend Eskuta if you’re looking for something economical and fun to boot!

Advertisement

Rated 5 out of 5 stars

my experiance.

This was an amazing experiance,dealing with this company,and im so extatic with the bike,and sara whom, i have been dealing with was very pleasant and professional, and i definetly would recommend these bike's and company,very satisfied. " Brian clark"


Rated 5 out of 5 stars

It was wonderful service

It was wonderful service
I am sorry you had to visit in my address twice

Reply from Eskuta

Good morning,

Thank you for your review.
No need to say sorry!
Here at Eskuta, our team is delighted to hear that you are happy with your purchase and we appreciate the feedback that you have given us.
You never know what the Future will bring!

Thanks for going 'electric' with Eskuta


Rated 5 out of 5 stars

My Eskuta experience.

My Eskuta experience.

Sara in sales was brilliant. Took me through all the options and gave me a great deal then sorted out delivery to best suit me. Kept me updated until I was passed over to the delivery team.

I chose the SX250 series 3, mounting bar, rear storage box and an extra battery.

Delivery team kept me up to date and delivery was bang on their ETA. The driver explained the operation of the bike very comprehensively.

First run was great. Pulls away really nicely. Pootles along at 15-16mph with ease. Smooth quiet and comfortable. Feels like riding a regular scooter but silent and at a leisurely pace.

After sales. I realised I didn’t have any information about the tracker. Called customer service and an email was sent out immediately.

Very happy with the whole experience. Now just itching to get out and ride!

Reply from Eskuta

Good morning,

Thank you for your review. Here at Eskuta, our team is delighted to hear that you are happy with your purchase and we appreciate the feedback that you have given us.
You never know what the Future will bring!

Thanks for going 'electric' with Eskuta


Rated 5 out of 5 stars

Matt Potter from eskuta is an absolute…

Matt Potter from eskuta is an absolute top bloke, really went out of his way to provide me with excellent customer service. He even spoke to me on the phine after work hours and has agreed to meet me so I can pick up my bike after work hours.

Reply from Eskuta

Good morning,

Thank you for your review. Here at Eskuta, our team is delighted to hear that you are happy with your purchase and we appreciate the feedback that you have given us on Matt's service.
You never know what the Future will bring!

Thanks for going 'electric' with Eskuta

Advertisement

Rated 5 out of 5 stars

ESkuta 250SX S3 Review

Sara couldn’t have been more helpful during my purchase and was an absolute pleasure to deal with. I’m looking forward to receiving my SX250 S3, which is being delivered earlier than I’d have thought possible. I’ll update this review once I’ve got my hands on it.

Reply from Eskuta

Good morning,

Thank you for your review. Here at Eskuta, our team is delighted to hear that you are happy with your purchase and we appreciate the feedback that you have given us.
You never know what the Future will bring!

Thanks for going 'electric' with Eskuta


Rated 1 out of 5 stars

0 stars, i wouldnt recommend. Bikes dont go up hill.

To be completely fair. They are not even deserving of 1 star. I would give a zero star. They completely mislead me. I am based in a hilly area and they confirmed the bikes wouldnt have any issues going up the hill. It did. And to my suprise and dismay they refused the return. Im now stuck with bikes which are completely useless. Only buy a bike if your delivery locations are on routes which are flat. Otherwise these are useless.

Did i mention the identical bikes are selling on ebay. Which i would recommend buying there due to ebays buyer protection and refund policies in case they dont perform as expected.

I hope this helps someone like me sat on the fence.

Reply from Eskuta

Hello,

Thank you for your review Shezad. I appreciate your feedback that you have given us however I would like to inform you that you have purchased the bikes that were built to specification which has been chosen by you.

We have spoken on the phone many times however we were unable to reach an agreeable solution hence why it has come to this and you leaving us a 1* review.

Going back to you mentioning ebay, the bikes will come without any warranty at all and you have no idea what condition you are buying them in where as with us you have full confidence and assistance.

I appreciate you giving us feedback and it will be passed forward to the team and we will improve on this.


Rated 5 out of 5 stars

100% recommend

Sarah and Michael couldn't be anymore helpful. Had problems with setting up payment and they were with me through the whole process.
Recommend to anyone whos interested in buying an electric bike/scooter.

Reply from Eskuta

Good morning,

Thank you for your review. Here at Eskuta, our team is delighted to hear that you are happy with your purchase and we appreciate the feedback that you have given us.
You never know what the Future will bring!

Thanks for going 'electric' with Eskuta