FactoryPure Reviews

1,226  Excellent
TrustScore 4.5 out of 5


In the Boiler and Heating Service category

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Reviews  1,226

Rated 5 out of 5 stars

I was actually impressed!

I had a new generator fail under warranty. Factory Pure took care of it and got me in touch with a warranty department that got me a replacement. I also bought a generator from Amazon that had a issue out of the box that at the time Amazon stuck me with the repairs. John at Factory Pure offered assistance if I couldn't get warranty through Amazon! Long story short Amazon finally made it right after I used some authority. I very seldom give 5 stars in this broken world but FactoryPure does deserve that for all they did for me as a customer. Seth was also a big help at FactoryPure with keeping me up to date on shipments. Thank you and I will return for further purchases. Thank you Jesus their are a few good places left with customer service!!!!


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Rated 1 out of 5 stars

Would not recommend this company No

Would not recommend this company, we ordered a hot water heater for our camper, not only was it misleading, when I returned item they kept 40% of what I paid.. I was told it was a 20% restocking fee.. pay the extra and go somewhere else. Read reviews on BBB about this company before ordering anything.

Rated 5 out of 5 stars


excellent customer service. this company really cares about their reputation

Rated 4 out of 5 stars


They have provided me with everything I want for the setup. Very fast and wonderful service at a reasonable price. They hired a reputable shipping service. That ensures my order was not harmed in any way. The shipping was lightning fast. Excellent value. I couldn't be more pleased.


Rated 1 out of 5 stars

Do not buy from this company

Do not buy from this company very bad customer support very bad product they are selling box look like it was dropped kicked and got wet battery cables had corrosion on fit and finish of generator is p poor will not start from brand new call them called Cummings who is the generator is built by neither of them will help they say I have to take it into the local dealer and he will maybe be able to get to it in 2 to 3 weeks