Figure Reviews

1,907  Excellent
TrustScore 4.5 out of 5

4.7

In the Mortgage Broker category

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Reviews  1,907


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Rated 5 out of 5 stars

Wonderful experience!

The entire experience with Figure has been wonderful. From the initial phone call through the completion of funding they were available, caring and very competent. I would highly recommend Figure to anyone seeking this type of funding.


Rated 5 out of 5 stars

Figure was fantastic

Figure was fantastic! My ac died and living in Phoenix AZ you have to have ac, also the roof were the ac sits is bad and needs replacing. Figure application was fast and easy and I was approved in 5 minutes. All the customer service representatives were knowledgeable and listened to me about my needs. Way to go Figure!


Rated 1 out of 5 stars

Lot of personal info required up front. Lots.

Pay attention to the reviews about asking for banking info up front. It's really not so much the denial (we did though sail through process with another lender) but how much personal information including access to our bank accounts and reiteemwnt. One reason for denial was they were unable to verify identity..lol. well. They got to our bank accounts and we did give them a current active DL. No one called or wrote asking for additional.info. I e clearer.picutre or whatever was needed. We feel burned for giving up so much personal info after pre approval. Lesson learned.


Rated 5 out of 5 stars

Satisfied customer

This is my first experience with Figure.com and I couldn’t be more pleased. The process was simple and fast and the customer service agents I spoke with were professional, helpful, great listeners and friendly.


Rated 5 out of 5 stars

Outstanding process

Outstanding process! I applied for a HELOC loan thinking it would take at least a couple of weeks. It only took five days from start to finish. I highly recommend Figure Lending.


Rated 4 out of 5 stars

Convenient and Quick

The process was easy, entirely online and we were able to complete with an eNotary on-demand which was very convenient. The chat assistants were very helpful. The only area of improvement would be for them to be better about emailing if there is a hang up. I had to chase down the delay through Chat to find out they needed additional documents.


Rated 5 out of 5 stars

Hands down the fastest

Hands down the fastest, best loan experience I have ever had in over 40 plus years. Staff extremely courteous and personable. Would absolutely use again and tell anyone not to look anywhere else for HELOC loan.


Rated 5 out of 5 stars

Cadi went so far above and beyond!

Cadi went so far above and beyond!
Her thoughtfulness and resourcefulness made all the difference for us. She treated us with true humanity, listening carefully to the situation we were facing -- and she did the hard work and due diligence needed to take our application to the next level. And she even followed up on several fronts for us, calling back to ensure we had everything lined up in a tight timeframe. We are so grateful to Cadi for making it all possible! Thank you!


Rated 5 out of 5 stars

No complaints

No complaints. The Figure team made everything clear, simple, and straightforward as any group I've ever encountered.