Flatbike Reviews

235  Excellent
TrustScore 5 out of 5

4.9

In the Bicycle Store category

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Reviews  235


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Rated 5 out of 5 stars

THINstem for Wallke X3 Pro

I bought (at full price) two THINStem folding stems (1.25) for my 2 Wallke X3 Pro e-bikes. They fit perfectly and are made of solid & joint welded material. Included detailed instructions are easy to follow. Folding the handlebars is the best addition I could make to these bikes for transporting & storage. Quality craftsmanship throughout. Thank you so very much.

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Rated 5 out of 5 stars

This was a fantastic experience from beginning to end

It's just what I was hoping for and anticipating. Throughout the procedure, which included a significant wait, I had nothing but the best service and assistance. This was a fantastic experience from beginning to end, and the bike is fantastic! I'm a satisfied customer who would gladly promote your services.

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Rated 5 out of 5 stars

Love: I've now got a couple hundred miles on…

I've now got a couple hundred miles on the bike and I just love it! It is exactly what I had hoped for and expected, it's a joy to ride. I got nothing but the best service and support all along the process which included a lengthy wait (I had to back order the bike). Bob kept me informed the whole way along, when the bike shipped, arrived, got assembled and shipped out to me. From start to finish this was a fabulous experience and it's a fabulous bike! I'm a very happy customer and would happy recommend Flatbike and it's customer service to anyone.

Reply from Flatbike

Hi Carl,
Thanks for this great feedback.

We are glad you felt we delivered awesome service and our team really appreciate your thumbs up.

We hope to see you again.
Kind regards,

Bob


Rated 5 out of 5 stars

best bikes in the town

best bikes in the town, thank you for helping me to choose the best one for my forms, it looks like I love biking thanks to you!

Reply from Flatbike

Hi Catherine,
We are grateful that you took the time out to leave us a review.

We are dedicated to providing all our customers with the product and service that best suits them, and it's rewarding to hear we could make such an impact on your biking experience. It really means a lot to receive your stamp of approval.

We hope you'll drop by again soon.
Happy holidays,

Bob


Rated 5 out of 5 stars

Quick shipping

I found everything here ....i purchased bike and bike tires from here ...and then i use the bike its too easy to use and available at affordable price ...tires are also good quick shipping

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Rated 5 out of 5 stars

Easy and fast.

I purchased a bike here and, it was delivered a week before. I tested it out and, all I can say is the bike was easy to use. I will get one again. Thank you!

Reply from Flatbike

Hi Leny,
We are grateful that you took the time out to leave us a review.

We are really pleased our product is appreciated and it's great that delivery was so efficient!

We can't wait to see you again.
Best wishes,

Bob


Rated 5 out of 5 stars

Outstanding shop

This shop has everything that you need, from small parts to the body. I bought a carbon body here and, it is sturdy, light, and affordable. I recommended this shop to my friend not a long time ago and, he bought a bike tire here too.


Rated 5 out of 5 stars

Excellent

Excellent - good communication, fast shipment - highly recommended!

Reply from Flatbike

Hi Tarek,
Thanks for your positive review.

Our team really appreciate your positive feedback which encourages us to keep on providing quality products and excellent service to our customers.

Come back and see us soon.
All the best,

Bob


Rated 5 out of 5 stars

I found everything I need for my bike…

I found everything I need for my bike here. Thank you for a literate consultation.

Reply from Flatbike

Hi Sophia,
We are grateful that you took the time out to leave us a review.

It's great to know we delivered on your expectations.

We hope you'll come and see us again soon :)
Best wishes,

Bob

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Rated 5 out of 5 stars

Excellent customer service and the…

Excellent customer service and the shipping was fast. The packaging was very good.

Reply from Flatbike

Dear Jack,
Thank you for leaving this great review.

It's great to know that we got your purchase to you quickly!

We look forward to seeing you again on many more occasions
Kind regards,

Bob


Rated 5 out of 5 stars

Good delivery and good quality pedal

Pedals came without issues and installed great. No problems.

Reply from Flatbike

Hi Ryan,
We appreciate that you took the time to leave us your feedback.

Knowing we met your expectations is our best reward.

We can't wait to see you again.
Best wishes,

Bob


Rated 5 out of 5 stars

Outstanding Products and Customer Service

I bought the Thinstem foldable handlebars and the removable pedals. Both products were easy to install, with clear instructions, and very well designed, and solidly built.

The customer service is great. The owner of the business immediately contacted me to check if I had ordered the correct size Thinstem, because it seemed that I had ordered the wrong one. It turns out I had ordered the correct one, but it seemed unlikely because I have nonstandard size handlebars on my bike. When there was a question, he even contacted the bike manufacturer to double check. He was able to do all that without delaying the delivery date.

That is outstanding customer service and communication!

Reply from Flatbike

Hi Christopher,
Thanks for your positive feedback.

We appreciate knowing you are satisfied with your purchase and your experience with us.

It's great to know we could deal with all your questions. That is what we are here for!

We look forward to seeing you on many more occasions.
Best wishes,

Bob