LoanSnap Reviews

897  Excellent
TrustScore 4.5 out of 5

4.6

In the Mortgage Lender category

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Reviews  897


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Rated 5 out of 5 stars

LoanSnap is great

I had the best experience with refinancing my home. The process was quick and easy. The communication was great and I would definitely recommend LoanSnap!

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Rated 5 out of 5 stars

Fantastic Experience

I already wrote a review! Maybe it got lost:( The people at loan snap were wonderful.. They were so patient with me.. I have an old computer and I'm Old! Do Not have hi speed internet, so they were kind enough to call and walk me through so much. I would give them a 10! Very Much Appreciate them. :)


Rated 5 out of 5 stars

Easy, quick refinance

Michelle was incredibly helpful from the moment we started the process through the end. She took the time to understand our situation and helped us determine the best way to achieve our financial goals. LoanSnap's rate was much better than any other lender we received quotes from. Communication was timely and clear - Michelle and the reps from the title company were always quick to respond to any questions I had. I would highly recommend using LoanSnap for your refinancing needs.


Rated 5 out of 5 stars

This is the second time that I've used…

This is the second time that I've used LoanSnap and both times have been fantastic experiences (a purchase and a refi). They are very responsive, knowledgeable, and friendly. Moreover, they have the best rates with lowest costs. Couldn't ask for a better experience. Thanks LoanSnap for making a stressful process easy.


Rated 5 out of 5 stars

Very happy with the entire loan process…

Very happy with the entire loan process through LoanSnap. From the quickness of their response to my inquiry, the professionalism of the person I first spoke with, to the timely updates throughout the loan process. Everyone involved were wonderful to work with. I would recommend LoanSnap to anyone looking to refinance their loan.

Reply from LoanSnap

Thank you for your review!

We are very happy to hear that you found the loan process easy from start to finish.

If there is a way that we can help you again in the future, please get in touch!

Thanks,

LoanSnap Customer Service Team


Rated 5 out of 5 stars

We just closed on our refinance and are…

We just closed on our refinance and are very pleased with LoanSnap. Jared who was our lead guy and his team were all excellent. Everyone responded quickly and kept us updated throughout the process despite the time change difference. They were also very accommodating with my busy work schedule.

Reply from LoanSnap

Thank you for your review!

We are very happy to hear that you were pleased with the loan process.
If there is a way that we can help you again in the future, please get in touch!

Thanks,

LoanSnap Customer Service Team


Rated 5 out of 5 stars

Smooth Application Process

The process was pretty smooth despite that we were quoted a wrong loan at the beginning and that there were some issues with the income to debt ratio calculations that we ended up getting a lower loan amount but with a little better rate. The software that was used was easy and simple. We uploaded all the files that were needed and as needed on any given time. We would say that this had saved many days off the whole process. The people that we worked with were sincere and honest. Overall, we were very pleased and happy with the experience that we would not mind going with LoanSnap should we need another loan in the future.

Reply from LoanSnap

Thank you for your review!
First of all, we would like to apologize for the bumps in the process. We are very pleased that you found the software easy to use. We appreciate your patience with us and if there is a way that we can help you again in the future, please get in touch!

Thanks,

LoanSnap Customer Service Team


Rated 4 out of 5 stars

Got cash out, but loan status lacking along the way

I reached my end goal of getting cash out, but still felt the status and next step for my loan were lacking. I would prefer more verbal follow-up or automated emails of what step my loan is at and the next step. Plus, follow-up emails when my loan status updates, this way, my questions are addressed without me taking time out of my day to play text or phone tag with my loan officer. Besides that, the experience was pleasant.

Reply from LoanSnap

Thank you for your review. We appreciate the feedback as this helps better improve our processes.
Thank you


Rated 5 out of 5 stars

Satisfied customer

Lauren, my loan officer was awesome. From the On screen initial screening meeting to closing she was always prompt and responsive. The whole process was streamlined, efficient and professional.

I will recommend them to all of my family and friends.!!!

Reply from LoanSnap

Thank you for your review!

We are very happy to hear that you had a great experience. We do appreciate the recommendation.

If there is a way that we can help you again in the future, please get in touch!

Thanks,

LoanSnap Customer Service Team


Rated 5 out of 5 stars

Lauren at LoanSnap was very courteous…

Lauren at LoanSnap was very courteous and prompt. She replied to questions almost immediately and was always professional. LoanSnap approved my loan in what felt like record time with no issues.

Reply from LoanSnap

Thank you for your review!

We are very happy to hear your Loan approval process was quick and professional

If there is a way that we can help you again in the future, please get in touch!

Thanks,

LoanSnap Customer Service Team


Rated 5 out of 5 stars

Smooth and helpful

Lauren our rep was a great help. She did not push us and allowed us to do everything g on our time. The way the emailed everything g when we had to do something was helpful. It went smooth and would refer family and friends.

Reply from LoanSnap

Thank you for your review!

We are very happy to hear that you had a great experience.

If there is a way that we can help you again in the future, please get in touch!

Thanks,

LoanSnap Customer Service Team


Rated 5 out of 5 stars

Easy and Efficient

Working with the LoanSnap team was easy and efficient. Having the ability to upload directly online kept everything organized and available. The chat function was nice too in case someone was off that day, any member of the team could help. Communication was great with them as well.

Reply from LoanSnap

Thank you for your review!

We are very happy to hear that you found the loan process easy from start to finish.
If there is a way that we can help you again in the future, please get in touch!

Thanks,

LoanSnap Customer Service Team


Rated 5 out of 5 stars

Best Loan Experience!

Such a great experience with LoanSnap! We have bought or refinanced five times, and this was by far the best experience we have had! The whole process was clear, quick, and exactly as they communicated. The team was responsive, knowledgeable and kind. We would definitely use LoanSnap again in the future for home loans or refinancing!

Reply from LoanSnap

Thank you for your review!

We are delighted that you had a fantastic experience.

Please reach out to us if you need assistance with your mortgage again in the future.

Thank you,

LoanSnap Customer Service Team


Rated 4 out of 5 stars

Positives working with Jacob at LoanSnap

Working with Jacob Scavuzzo at LoanSnap was a positive experience as he responded to my questions quickly. Also Cayla Fuentes was very helpful and responsive. The entire online process went smoothly and was very fast, only slowed down by us, when we asked to change the borrowers on the loan package. I would gladly work with Jacob again on another refi.

Reply from LoanSnap

Thank you for your review!

We are delighted that you had a positive experience

Please reach out to us if you need assistance with your mortgage again in the future.

Thank you,

LoanSnap Customer Service Team


Rated 4 out of 5 stars

Jared makes the whole experience

Jared makes the whole experience! Seriously, even if you don’t think you need to refinance, just do it anyway so you can interact with Jared! He’s the best loan officer I’ve ever met (and I used to be one). Entire process was smooth. Only one minor hiccup but you know the man (Jared) took care of it! He deserves a raise, or his own commercial cameo for LoanSnap.

Reply from LoanSnap

Thank you for your review!

We are delighted that you had a fantastic experience. Yes, Jared is a rock star!

Please reach out to us if you need assistance with your mortgage again in the future.

Thank you,

LoanSnap Customer Service Team


Rated 5 out of 5 stars

Great timely service

Great timely service and open and continuous communication. LoanSnap could close and fund my mortgage application in about a month. My bank would not even assign a loan officer to my file in a month.
Kudos to Jacob Scavuzzo, my loan agent, for his courteous and timely communications throughout the process, tracking my application from opening to close.

Reply from LoanSnap

Thank you for your review!

We are delighted that you had a fantastic experience

Please reach out to us if you need assistance with your mortgage again in the future.

Thank you,

LoanSnap Customer Service Team


Rated 5 out of 5 stars

Easy and Fast!

My husband and I were looking to refinance with a cash option. Loan Snap was so easy the entire way along. Great communication. Text updates when they needed something from us, and our loan closed in 15 days. That’s unheard of in this industry. Very satisfied with the service and professionalism.

Reply from LoanSnap

Thank you for your review!

We are delighted that you are very satisfied with the process.

Please reach out to us if you need assistance with your mortgage again in the future.

Thank you,

LoanSnap Customer Service Team


Rated 5 out of 5 stars

Best mortgage/refi experience yet!

My experience with loan snap was great! I loved how user friendly their entire system was. It made uploading the large amount of normal documents you typically have to upload super easy and straight forward. The documents were also reviewed and approved super quickly! I was a little skeptical about using them at first because I had never heard of them before, but I’m very glad I did! They saved me a ton of money and I couldn’t have do e it without them!