Hilltopper Electric Bike Company Reviews

832  Great
TrustScore 4 out of 5

4.2

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Reviews  832



Rated 1 out of 5 stars

power wheel broke right out of the fork...twice!

My husband bought and installed the top of the line kit. On level driving I never had the need to use it. First time I tried it, the front tire broke out of the fork, breaking it. I had the bike repaired, reinstalled the front wheel and was not even using the assist or power, and when I used my brakes, the exact same thing happened. Again the tire busted the fork!

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Rated 2 out of 5 stars

My battery shorted out and wires…

My battery shorted out and wires melted. Asked for a replacement and was told "no." Agreed to buy new battery and after placing order and waiting a couple weeks I called in, was told it was on order and could be a couple months before delivery. I asked for the upgraded 36V battery they had in stock as a way to get on the road in the meantime and was denied. Just not what I was hoping for from a bike company. Product finally came am works as described, just not great on hills.


Rated 5 out of 5 stars

Just An Incredible Company

Just an incredible company. I'm always bragging to everyone about your kits and services. Y'all ar emailing the world a better place by helping people convert old bikes to electric!


Rated 3 out of 5 stars

I'm happy to report a better experience…

I'm happy to report a better experience with Hilltopper than I did back in May. At that time, my Hilltopper ebike kit had stopped working and I was having little success connecting with the company. Eventually they got back to me and although their typical response time for an email is about three days (and it took almost 20 messages back and forth), they did come through with a fix, which I truly appreciate!


Rated 5 out of 5 stars

Freedom

I live in a Senior apartment complex
Last 18 months I’ve not left the complex
1st week with the Hilltopper I rode 24 miles in 1 day thank You Hilltopper
By the way Donna is my neighbor my name is Dennis Snyder.. she ordered it as I’m computer illiterate..

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Rated 5 out of 5 stars

Envy of the neighborhood!

My husband and I rented E bikes on a recent vacation. We liked them so much that we began looking for E bike kits. We found Hilltopper and haven't looked back! We ordered two Sprinter kits. We had nice bicycles that we weren't riding very much. Now we're spinning almost every day! Our little yorkies go with us and love the ride too.

We're middle aged, but I've had a knee replacement. The Sprinter kit is perfect to keep us active but give a little boost up hills, when it's windy or I just get plain tired!

My husband didn't have any problem installing the kit. He didn't even watch the video. (But I did, and was there to give him helpful tips along the way, lol!) He's handy like that.

We are very pleased with our kits and now we're using our bicycles again!

We're the envy of the neighborhood!

I did email the company prior to ordering about a website issue and never got a response. Emailed today with pictures of our bikes and received a response right away.

Shipping was fast.


Rated 5 out of 5 stars

81 years Senior

I'm 81 years young at heart mature person I have had excellent service with an employee purchased a bike kit for my trike and absolutely love riding my bike!
Thank you for making a great product.

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Rated 5 out of 5 stars

Sprinter Kit on a beach cruiser.

It felt good to buy a kit from an established company that has been doing it for a while. My Sprinter kit went easily onto the cruiser bike that I had. There were some glitches: tire and wheel width was narrower so front brake adjustment needed to be made. Also no braze-ons on my cruiser so I had to add a rear rack with a braze on clamp at the seatpost. Those were bike problems though not kit problems. The end result is a lot of fun and a new way for me to pickup groceries.


Rated 1 out of 5 stars

Wrote a review back in April and it is…

Wrote a review back in April and it is now the end of June. I have still had no reply from Hilltopper on my problem with the Horizon kit I bought. I cannot get a human on the phone like their add says, and have not gotten a reply to the 3 e-mails that I have sent over the last three months. Do yourself a favor and stay away from these people. Took my money the day of the order and waited two months for the product that broke my bike.

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Rated 5 out of 5 stars

People of Hilltopper Inc.....

People of Hilltopper Inc.....
When I was young I pretended my bike had a motor, like all the other buddies of mine..... now I pretend no more, and a fine flawless motor it is.... my friends silver motor(250 watts) has been going for 7-8 years now....
I was skeptical but when I saw and rode his, I ordered quickly and I have a gem of a e-bike from my ranger kit.... thanks for everything....
Blessings, Don Myers


Rated 1 out of 5 stars

I purchased a 36v wheel from Hilltopper…

I purchased a 36v wheel from Hilltopper and right out if the packaging the wheel would not roll backwards. I gave it throttle, it spun half a rotation and abruptly stopped, breaking the housing on my forks. Now it won't spin at all. Hilltopper does not answer the phone, return calls or emails. They were quick to take my money, though. Now I'm stuck with a broken bike and expensive, worthless wheel.


Rated 5 out of 5 stars

I'm seventy years old this year and can…

I'm seventy years old this year and can no longer operate a two wheeled bike so I purchased a 24" three wheeler and installed a Sprinter kit. I am very happy with the experience and I look forward to rebuilding strength and balance while having a fun time outdoors.

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Rated 5 out of 5 stars

I love the boost I get for riding up…

I love the boost I get for riding up hills. I’m so happy I didn’t have to buy a whole new bike to enjoy the benefits of electric. It was basically easy to install although my bike did not accommodate the battery on the lower bar and I had to zip tie to the upper bar, but we got it done.


Rated 5 out of 5 stars

Hilltopper Sprinter Kit Review

My shipment came in a timely manner and the kit has worked well since I installed it. I wrote an initial review and received a nice T-shirt rushed to me right after leaving the my review. Thanks Hilltopper!

The only hard part was that I had to file my front fork dropouts in order to fit the wider axle of my supplied wheel. I slowly and nervously filed this but everything worked out well in the end. I saw that others were experiencing similar issues.

Once everything was good to go, I certainly have been enjoying my new "turbo-boost" ability to conquer those previously tiresome hills. A game changer indeed.

Craig


Rated 5 out of 5 stars

Bought the 250w Sprinter kit to…

Bought the 250w Sprinter kit to electrify my hybrid bike. Works perfect! I enjoy being able to throttle up an incline or to cruise on a hot day in Houston. I did 26 miles of on and off use in one day with no issues and some battery capacity remaining. The 700c tire they sent with the motor in the hub fit perfectly. I would buy the kit again.