IBKsport.com Reviews

16  Excellent
TrustScore 4.5 out of 5

4.5

In the Bicycle Store category

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Reviews  16



Rated 5 out of 5 stars

Brilliant service.

Bought an Orbea Alma M25
Absolutely brilliant service.
Bike packed perfectly.
Good communication.
100% recommend.
Thanks

Reply from IBKsport.com

THANK YOU!

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Rated 5 out of 5 stars

Reliable bike store

Reliable bike store. Fast shipping in Europe. I’ve contacted them about an info on my order and the customer care is very kind and useful.

Reply from IBKsport.com

Thank you Luke!


Rated 5 out of 5 stars

Great customer service

Great customer service.

Eduardo was really helpful in assisting me with my order. Let me know about a discount code to get 10% off. Bike arrived on time and well assembled. Very impressed with the service.

Reply from IBKsport.com

Thank you Ricky!


Rated 5 out of 5 stars

Great price and service to UK

Great price and service for an occam mountain bike from Spain to the UK.

I was nervous I’d be stuck for brexit related duties but in the end IBK sorted everything and it was far and away the best deal for this highly sought after bike (saving £450 if I’d have purchased from the UK). There is a uk site but this didn’t have the model available and it would have still been more expensive!

At first the payment wasn’t going through online. I ended up going through a chat on the website and they set me up a separate payment link which worked fine.

Free delivery too which is amazing value from Spain. There was a large and slightly concerning cost notification from DHL but IBK took care of it fully and the bike was delivered after a short customs delay. I’m so please with it.

Phoning is a little hit and miss, but they do call you back. Best method is to email orders[@]ibkbike.com.

Get yourself a hard to find bike at a bargain!


Rated 5 out of 5 stars

Great service ..

Great service ... quick reply, a bit short answers (but less is more!). Bike arrived one day to late, but I guess that's DHL normal standard. Would recommend IBK for sure!

Reply from IBKsport.com

Good morning,
Thank you for giving us your service feedback, we will continue to improve where possible to make it even better.


Rated 5 out of 5 stars

Fast and accurate!

Perfect! everything was perfect, product arrived well packed and even in advance of the estimated date. Payment service and customer service both perfect!

Reply from IBKsport.com

THANK YOU!


Rated 5 out of 5 stars

Orbea Occam H20

Very fast response and great service. I live in Malta and despite some shipping / logistics issues that popped up, this was settled and I received my bike in 1 day.
Highly recommend !!

Reply from IBKsport.com

Thank you Darren!


Rated 5 out of 5 stars

Great service and customer support to…

Great service and customer support to assist me in completing the purchasing process.
Fast delivery across europe (Italy), the product is exactly what I was looking for, arrived in a perfect packaging
Also the bike was preassembled perfectly and in half an hour I was able to ride it

Highly recomended

Reply from IBKsport.com

Andrea, thank you very much for your comment.
We hope to continue to provide you with good customer service.

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