Journey Bikes Reviews

123  Great
TrustScore 4 out of 5


In the Bicycle Store category

Write a review

Company activitySee all

Reviews  123


Our 2022 Transparency Report has landed

Take a look

Rated 5 out of 5 stars

Seamless internet purchase

Journey bikes was seamless from ordering online through delivery. It is a bit of challenge regarding communication to discuss and issue as assembling the bike. They did respond to email just a bit longer (days) than anticipated. Bike was what was advertised and delivered.

Rated 4 out of 5 stars

We love the bike

We love the bike. But when your guys packaged the bike they damaged the back fender. It is broken. It was not broken in shipping. Because the box and the packaging was not damaged. I still have not heard anything about you replacing the fender!


Rated 1 out of 5 stars

Not a good experience

First, my bike was very badly damaged. The box was a mess and don’t know if it’s because of the warehouse or UPS. Trying to contact anyone at JourneyBikes is beyond frustrating. It’s taken me a week to get a response about what I need to do with this damaged bike. I would expect better for the prices of my electric bike. Now, I have to wait for God knows how long to get a replacement.

Rated 4 out of 5 stars

Good E-bike

I'm very happy with the bike, but I can't do 5 stars due to the time it took to put together and I can't get the front fender to fit. Customer service from the manufacturer wants video proof. So, wish I had done that prior to giving up and removing it. Back to the drawing board. The bike however, works well and is fun to use. I recommend going straight to YouTube for assembly instructions. Both my husband and I concluded the included instructions were not helpful at all.


Rated 5 out of 5 stars

Fun bike. Good product.

I had wanted an e-bike for quite a few years. I am almost 60 and wanted something to ride, or assist if I needed it, and to ride for pleasure. I did a lot of research and read reviews. I was skeptical about ordering on line sight unseen, but I was very pleased with the bike. Instructions could have been a little better, but the product is great for the price (and I shopped around)! It is more than snappy, even my family members were surprised. Battery lasts a long time. I would highly recommend it. It's so fun.
It makes you want to go on a bike ride. Company was great.

Reply from Journey Bikes

Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations! Thank you very much!

Rated 5 out of 5 stars

Bought for my teenager, now getting my own

I bought this ebike for my teenage son to get around town and offer him some freedom. He loves it, I love it, the whole family is so excited about it. I assembled the bike in only a few minutes and was very impressed with the quality of the bike. It was shipped to us promptly. I'm now shopping for my own ebike so we can ride together! There is no way I can keep up with my manual 7x3 mountain bike!