Low VA Rates Reviews

2,354  Excellent
TrustScore 5 out of 5

4.9

In the Non-Bank Financial Service category

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Reviews  2,354



Rated 5 out of 5 stars

Best company hands down

Best company hands down had some others who tried to “match” their offer but it was an overall higher cash to close. Other companies try to be slick and nickel and dime you but they will give you their best offer from the start.

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Rated 5 out of 5 stars

Great experience with Low VA Rates

I recently had a terrible experience with my Builder’s preferred lender that put me in jeopardy of not closing on time and at a much higher rate. Low VA Rates was able to secure a more favorable rate and was able to expedite my closing. Mari and Haley were excellent to work with. I’m so grateful to them and highly recommend Low VA Rates.


Rated 5 out of 5 stars

Low Va Rates Team worked my refinancing…

Low Va Rates Team worked my refinancing case in a responsible and professional manner. They kept me informed at all times and provided me with everything I needed during the process. This is the second time I have worked with this company and received the expected results as they discussed with me. I highly recommend this company to anyone who wants to have a safe and effective home buying or refinancing process. I want to thank Rodolfo Alcala, Ashley Wilkins and their entire team. Thank you for a job well done.


Rated 5 out of 5 stars

Saved the deal!

The buyers of the property I was selling were rejected for their loan, Michael Powell came in and completely saved the deal and got them approved in record time. Great communication throughout. Would highly recommend.


Rated 5 out of 5 stars

We were new to the home buying process…

We were new to the home buying process and panicked at one part and left to work with another lender. After realizing we made a mistake we called back and they took us in and got us closed in just 2 weeks time! Our Loan Officer Emma Perzel was awesome!! I wanna apologize for us sending her through hoops but she never made us feel like we were bothering her. Thanks again Emma!!!


Rated 5 out of 5 stars

My Experience

After having a deal fall through with another lender because they didn’t properly do their job we reached out to Low Va rates. Matt Johnson was our loan officer and he bent over backwards for us and was extremely professional. He was able to get the us into our new home and saved us thousands on closing and other costs. Matt was there for us day or night weekend or week day and always made us feel informed and involved. With everything that happened through the whole process whether it was the Va or the building getting pushed back things that was out of our control Low Va rates always figured it out and never gave up. As a combat veteran this is the first time in my life I actually feel like someone appreciates my service and helped me and my family. I could not thank low Va rates and Matt Johnson enough I will definitely be back when it’s time to upgrade !!!!!! 🇺🇸🇺🇸🇺🇸


Rated 5 out of 5 stars

Roller Coaster Ride that Ended Well

We were very pleased with the whole experience we received from Low VA Rates. Our home buying journey was like a "roller coaster" and by the time we were introduced to Low VA Rates we were dizzy from the ride we were on from other Lenders. Low VA Rates was the last straw(so to speak) and we were at our wits end. From starting point with Jennifer Shebilske we were taken care of. She is very knowledgeable and worked above/beyond to help us. She is awesome! Everyone we encountered w/Low VA Rates was very polite and professional, they really are great folks to work with.

We were finally approved and I am now sitting in my office from my new home writing this review! We felt as though Low VA Rates were a blessing from above and can't thank them enough for making our journey a success! Thank you Low VA Rates for blessing us with this opportunity to be home owners and making our family's dream a reality!!!


Rated 5 out of 5 stars

Low VA Rates Team, Look no further

If you are looking for an upfront, honest, communicative team to handle your mortgage needs look no further. We have used the REFI service with Rich and his team twice and never had any issues. Rich and his team are excellent upfront of telling you what they can provide for your type of mortgage and then they go to work for you. Rich and his team are always talking with you keeping you updated on the progress of your application and working hard to keep on track for your closing date.
Rich has a great team that works really hard at keeping this application system moving forward and keeping it simple. We had to update several documents and Carrie kept the process open and really easy. Rich and Team are great to work with, if you are looking for mortgage options look no further!


Rated 1 out of 5 stars

Not a fan

While they gave us a great rate. The whole situation was a disaster. They waited till the last minute for everything and made us jump through hoops to fix their lack of preparation. When signing day came they had the wrong numbers on the closing documents and told us it was our fault. I had to show them the string of messages they sent me to prove that it was their fault. They fixed the issue and we closed but not without a serious dent into my PTSD progress.

Reply from Low VA Rates

We are so sorry for the experience you had with us. That is definitely not how we conduct ourselves, and it seems like this was not the best closing. We appreciate the feedback and will use it to do better moving forward. Thank you.


Rated 5 out of 5 stars

Outstanding service again!

My second VA refi with Low VA Rates and Mark Powell and his team executed the entire loan process flawlessly from start to closing in less than a month. And all the while I was in China but was still able to complete all tasks with Low VA Rates platform! I wholeheartedly recommended using Low VA Rates to every Veteran who needs a new home loan or to refinance. Even though my loan was smaller I was treated with first class service! Thanks Low VA Rates!


Rated 5 out of 5 stars

Crazy Easy!

So crazy easy with Matt Johnson walking through every step of the way with me!! This is my second time using Low VA Rates. They just keep getting better.


Rated 5 out of 5 stars

We have been with Low VA Rates through…

We have been with Low VA Rates through two refinance mortages. As always all the staff address any and all needs and issues that occurred during the process. Emilio Parrish and staff are knowledgeable and promptly return calls and emails in a timely fashion. I would recommend this mortgage company to any and all who need assistance with any mortgage needs. Sincerely Callie J Herring


Rated 5 out of 5 stars

Thank you for your service!

Rich,
I would like to thank you and your team for the excellent service provided. I appreciate the communication throughout the process. Thank you for all you do to make the process smooth.