NewDay USA Reviews

7,171  Excellent
TrustScore 4.5 out of 5


In the Mortgage Lender category

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Reviews  7,171

Rated 5 out of 5 stars

Great experience with NewDay

From the start of the process I found the NewDay experience to be different from others I have dealt with. ND’s process was straight forward and simple. Dylan Sipler was very knowledgeable and he was always professional and friendly. He made the ND experience enjoyable and the end result was a successful refi. Thx again Dylan!!

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Rated 5 out of 5 stars

The Refi Pathfinder

Transacting the refinancing of our home through NewDay was an amazing experience in professionalism. Courtland Womble, the person who guided our journey through this confusing process, was a consummate professional. He always had the path forward and was clear as to our responsibilities. There were no surprises and Courtland followed through on each and every commitment he made. The process is confusing and a good guide is worth their weight in gold.

Rated 4 out of 5 stars

Lots of Paperwork

It seemed to me that there was way too much paperwork. Our closing papers were 169 pages! Also, we did a cash out refinance to pay off some of our bills. On the credit card accounts and auto loan, Newsday does not pay the creditors directly. They sent the checks to us for us to mail to our creditors. That makes absolutely no sense to me.
The refinance process itself was fairly quick and communication was timely and consistent.

Rated 5 out of 5 stars

Very Happy

I was very pleased with the agent who helped me thru the whole process of refinancing my home. Mr Kris Krull explained everything fully and answered all of my questions about everything. Your organization should be commended for the excellent service it has provided.

Rated 5 out of 5 stars

Best experience with a refinance!

My refinance with New Day was a smooth process and it was all pretty simple. New Day was a good decision for me and changed my financial situation completely. Alex Marcano made the experience the best from beginning to end! Hands down best representative of New Day or any other organization in my opinion! He was the one that made it such a great experience! He listened, he advised, and everything went exactly how he said it would go. I was able to accomplish all my goals with the refinance. Thank you New Day and Alex Marcano.

Rated 5 out of 5 stars

The process moved forward

The process was somewhat drawn out due only to the VA requirements and the delay time getting vendors to respond.
I could not have asked for a better representative with New Day, Colten Parker-Cross Drawbaugh.
My many thanks to you sir.

Rated 5 out of 5 stars

Excellent! Fast and Easy

This was truly so easy and fast. Many thanks to Colby Richardson for his help and guidance through this process. He explained everything carefully and was attentive every step of the way! We are thrilled! Thank you so very much!!

Rated 5 out of 5 stars

Using NewDay to do our refi was a easy…

Using NewDay to do our refi was a easy and enjoyable experience. Matt was excellent at take care of us through the whole process. He was very professional and easy to work with. Thank you Admiral for the service your company provided and I highly recommend it to anyone that is in need or mortgage services.

Rated 5 out of 5 stars

Our loan officer was awesome

Our loan officer was awesome. Able to reach him anytime and was extremely knowledgeable and there wasn’t a single question he couldn’t answer. Had one issue with paperwork the day of closing and we were able to reach him right away resolve the issue and continue signing. Couldn’t be happier

Rated 5 out of 5 stars

From first application to closing…

From first application to closing documents it was all handled by the New Day staff expertly. I was keep informed of where in the process we were and anticipated closing date. They even helped me over a few unforeseen situations and closed n the date originally quited

Rated 4 out of 5 stars

Stay the course!

Mary and I appreciate NewDay's commitment to veterans and their home loan needs. Our experience during this refinance was almost disheartening; however, the decision to alert senior management was the turning point.

Craig Burris did a good job to bring the process to full closure. We still have an important detail to resolve with Equity National, but we don't anticipate any difficulty.

Rated 5 out of 5 stars

Cash out va refi

Our VA cash out refi was handled excellently! They were friendly and caring. It was done in a timely manner. We would recommend them to any veteran!!!

Rated 5 out of 5 stars

I have used the same Credit Union for…

I have used the same Credit Union for over 30 years for financing purchases and homes. Recently they have moved more to doing things online. The one reason I chose new day over them for my refinance was because Ted right from the get-go said he would be with me every step of the way. And he was. I could have gotten a slightly lower rate and less points by going elsewhere but the personal interaction and attention that I received was exactly what I was looking for. I want to give a special shout out to Ted and his team as I feel that he went above and beyond in helping me out with my situation. It is truly appreciated and you have definitely made a difference for me and my wife! Thank you! Semper Fi!