From the start of the process I found the NewDay experience to be different from others I have dealt with. ND’s process was straight forward and simple. Dylan Sipler was very knowledgeable and he was always professional and friendly. He made the ND experience enjoyable and the end result was a successful refi. Thx again Dylan!!
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Transacting the refinancing of our home through NewDay was an amazing experience in professionalism. Courtland Womble, the person who guided our journey through this confusing process, was a consummate professional. He always had the path forward and was clear as to our responsibilities. There were no surprises and Courtland followed through on each and every commitment he made. The process is confusing and a good guide is worth their weight in gold.
It seemed to me that there was way too much paperwork. Our closing papers were 169 pages! Also, we did a cash out refinance to pay off some of our bills. On the credit card accounts and auto loan, Newsday does not pay the creditors directly. They sent the checks to us for us to mail to our creditors. That makes absolutely no sense to me.
The refinance process itself was fairly quick and communication was timely and consistent.
I was very pleased with the agent who helped me thru the whole process of refinancing my home. Mr Kris Krull explained everything fully and answered all of my questions about everything. Your organization should be commended for the excellent service it has provided.
It was about patience on Brett's part. He worked tirelessly to make sure that I as a
Veteran was never to be forgotten. God Bless Him, amongst others on the team.
Still no $ and we were funded Friday July 8th no checks came like Matt told me and that the closing attorney told me yup they will be to you by Fri....but now Monday and no checks
My experience was very professional and simple. Colby was more than helpful. He made the process smooth and worry free
My refinance with New Day was a smooth process and it was all pretty simple. New Day was a good decision for me and changed my financial situation completely. Alex Marcano made the experience the best from beginning to end! Hands down best representative of New Day or any other organization in my opinion! He was the one that made it such a great experience! He listened, he advised, and everything went exactly how he said it would go. I was able to accomplish all my goals with the refinance. Thank you New Day and Alex Marcano.
The process was somewhat drawn out due only to the VA requirements and the delay time getting vendors to respond.
I could not have asked for a better representative with New Day, Colten Parker-Cross Drawbaugh.
My many thanks to you sir.
This experience has been outstanding, we were treated with first rate customer service during the entire process.
This a fast and easy process with the help of Joe Greeley things ran smoothly. He called us frequently to let us know what was going on. Thanks for for the amazing help Joe
This was truly so easy and fast. Many thanks to Colby Richardson for his help and guidance through this process. He explained everything carefully and was attentive every step of the way! We are thrilled! Thank you so very much!!
Great experience very professional.
Using NewDay to do our refi was a easy and enjoyable experience. Matt was excellent at take care of us through the whole process. He was very professional and easy to work with. Thank you Admiral for the service your company provided and I highly recommend it to anyone that is in need or mortgage services.
Our loan officer was awesome. Able to reach him anytime and was extremely knowledgeable and there wasn’t a single question he couldn’t answer. Had one issue with paperwork the day of closing and we were able to reach him right away resolve the issue and continue signing. Couldn’t be happier
From first application to closing documents it was all handled by the New Day staff expertly. I was keep informed of where in the process we were and anticipated closing date. They even helped me over a few unforeseen situations and closed n the date originally quited
Excellent services from all the NewDay members. They were thorough, professional, timely, and very resourceful.
Mary and I appreciate NewDay's commitment to veterans and their home loan needs. Our experience during this refinance was almost disheartening; however, the decision to alert senior management was the turning point.
Craig Burris did a good job to bring the process to full closure. We still have an important detail to resolve with Equity National, but we don't anticipate any difficulty.
Our VA cash out refi was handled excellently! They were friendly and caring. It was done in a timely manner. We would recommend them to any veteran!!!
I have used the same Credit Union for over 30 years for financing purchases and homes. Recently they have moved more to doing things online. The one reason I chose new day over them for my refinance was because Ted right from the get-go said he would be with me every step of the way. And he was. I could have gotten a slightly lower rate and less points by going elsewhere but the personal interaction and attention that I received was exactly what I was looking for. I want to give a special shout out to Ted and his team as I feel that he went above and beyond in helping me out with my situation. It is truly appreciated and you have definitely made a difference for me and my wife! Thank you! Semper Fi!