Qualisports USA Reviews

70  Excellent
TrustScore 4.5 out of 5

4.6

In the Bicycle Store category

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Reviews  70



Rated 5 out of 5 stars

Excellent communication and customer…

Excellent communication and customer service.

Reply from Qualisports USA

Thank you so much for this 5-star review. We really appreciate you being a customer and helping share the word about us. Your feedback helps us to improve service and product for everyone! We are here for you anytime!

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Rated 5 out of 5 stars

Satisfaction Guaranteed

I’ve made a comparison of many brands of E bikes even purchasing one brand and returning it. I recently purchased three Quail sport Echo’s and I am very satisfied with my choices. I Recently took a vacation to San Diego and put the bikes to the test and the battery consumption was minimal after riding on them for three days off and on. The ride was very comfortable and smooth. My wife mentioned that we have made a good purchase. It was extremely easy to get three Eco bikes in the back of my SUV without folding down the seats. We are so satisfied with our purchase.

Reply from Qualisports USA

Thank you so much for this 5-star review. We really appreciate you being a customer and helping share the word about us. Your feedback helps us to improve service and product for everyone! We are here for you anytime!


Rated 5 out of 5 stars

Rack for Qualisports Dolphin is Excellent!

Ordered a rack for my Qualisports Dolphin bike. It came on time, undamaged and was easy to install.

Reply from Qualisports USA

Thank you so much for this 5-star review. We really appreciate you being a customer and helping share the word about us. Your feedback helps us to improve service and product for everyone! We are here for you anytime!


Rated 5 out of 5 stars

Alex and the gang are super attentive…

Alex and the gang are super attentive and helpful. And the eBikes are very well configured and offer a great user experience. I have found the Qualisports Volador, in particular, to be the best lightweight folding eBike yet.

Reply from Qualisports USA

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. Your feedback helps us to improve service and product for everyone! We are here for you anytime!


Rated 5 out of 5 stars

Love my Qualisports dolphin ebike

Love my Qualisports dolphin ebike
Qualisports customer service is A+
And so are there E bikes

Reply from Qualisports USA

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. Your feedback helps us to improve service and product for everyone! We are here for you anytime!

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Rated 5 out of 5 stars

My person that took care of me she got…a 15 out of 10

My person that took care of me she got right on it I was going to give you a 1 on your rating but now I’m giving you all a 10 because of Liz

Reply from Qualisports USA

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. Your feedback helps us to improve service and product for everyone! We are here for you anytime!


Rated 5 out of 5 stars

The purchasing process was simple and…

The purchasing process was simple and straight forward. My questions were answered quickly.

Reply from Qualisports USA

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. Your feedback helps us to improve service and product for everyone! We are here for you anytime!


Rated 5 out of 5 stars

I love my new bike

I love my new bike! Thanks!

Reply from Qualisports USA

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. Your feedback helps us to improve service and product for everyone! We are here for you anytime!


Rated 5 out of 5 stars

Bike came undamaged and on time

Bike came undamaged and on time. Accessories came quickly
Amazing bike.

Reply from Qualisports USA

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. Your feedback helps us to improve service and product for everyone! We are here for you anytime!

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Rated 5 out of 5 stars

After unpacking my new Volador I was…

After unpacking my new Volador I was impressed with the overall quality and design. I purchased this for use in my private airplane for ground transportation
and it checked all the boxes. Size / weight / quality / company support. I will be putting together a video soon of its use in general aviation.

Reply from Qualisports USA

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. Your feedback helps us to improve service and product for everyone! We are here for you anytime!


Rated 5 out of 5 stars

I like my Volador

I like my Volador! There were delays in production over the winter but QS compensated with free accessories. Liz Xu ,marketing manager, kept me informed of the bike's progress to delivery. It arrived in good shape except the rear fender was dented during shipping. They have offered to pay for repairs. I haven't started looking for who can un-dent it. Very happy with the bike so far. Quick basic setup and everything is working properly.

Reply from Qualisports USA

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. Your feedback helps us to improve service and product for everyone! We are here for you anytime!


Rated 3 out of 5 stars

This bicycle rides and performs…

This bicycle rides and performs wonderfully. The folding action is as it should be. However, the tires are splitting in the sidewall both front and rear both sides of each tire. As the bike is not even 6 months old I don't understand this deterioration in the tires

Reply from Qualisports USA

Dear Tom, thanks for sharing your feedback. Our marketing manager has reached out to you and still waiting for your reply. Would you let us know where and when you bought your bike? What model is it?

Please feel free to reach out to info@qualisports.us with any further comments, concerns, or suggestions you wish to share. We will love to make things right if you give us another chance.


Rated 5 out of 5 stars

thanks

i broke my cousins throttle lever because i was dumb. Liz Xu solved my issue faster than i could imagine. give her a raise, some candy and a day off

Reply from Qualisports USA

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. Your feedback helps us to improve service and product for everyone! We are here for you anytime!

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Rated 5 out of 5 stars

Great support

I have enjoyed my Dolphin ebike for over 350 miles. What makes the experience great is the communications and assist in the two backordered items. The great customer support is appreciated and Qualisports earns my recommendation to family and friends. Thanks Liz!

Reply from Qualisports USA

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. Your feedback helps us to improve service and product for everyone! We are here for you anytime!


Rated 5 out of 5 stars

Very professional and responsive

Very professional and responsive. Bikes are excellent and unique
because they look like regular bikes and are not bulky.

Reply from Qualisports USA

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. Your feedback helps us to improve service and product for everyone! We are here for you anytime!


Rated 5 out of 5 stars

I bought the wrong item

I bought the wrong item. Customer service immediately responded my call and helped me to return the item. As soon as the item received they shipped the replacement. Great customer service and product. I love my Qualisports Beluga!

Reply from Qualisports USA

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. Your feedback helps us to improve service and product for everyone! We are here for you anytime!


Rated 5 out of 5 stars

We really enjoy our Qualisports Dolphin…

We really enjoy our Qualisports Dolphin bikes. We love traveling with them as they fold and fit easily into our truck's back seat area and can be put in and taken out quickly because of their relatively light weight.
Once unfolded, they are a fun bike to ride too. We have ridden these bikes on many trails now in many states as we travel and plan for many more miles of smiles! Cheers to 'getting out there' and having fun!

Reply from Qualisports USA

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. Your feedback helps us to improve service and product for everyone! We are here for you anytime!

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Rated 5 out of 5 stars

Love my Dolphin!!!

I bought my Dolphin last month, and have been riding for over 500miles. So far, no problem! Big thank you to Liz's great recommendation! I will keep riding, and enjoy the view.

Reply from Qualisports USA

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. Your feedback helps us to improve service and product for everyone! We are here for you anytime!


Rated 5 out of 5 stars

Qualisports Bikes Changed Our Lives.

The Beluga and our Dolphin has changed our LIVES!

My wife and I purchased these Electric Bikes and we have become a lot more active. Our two grandchildren who are are both three years old get so excited knowing we are going out on rides when they visit.

Both my wife and I often ride our Bikes to work now. My commute is 5 miles round trip her commute is 30 miles.

Reply from Qualisports USA

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. Your feedback helps us to improve service and product for everyone! We are here for you anytime!


Rated 1 out of 5 stars

Dear Quali Sport

Dear Quali Sport, I’m very disappointed with the fact that you have sent my item via Fed Ex regular mail. I put in my order for the dolphin ebike charger on March 5 and still haven’t received it. Next day air could have been an offer given to me being that I use my bike to get to work. I’ve been taking Uber which is costly to me. Here we are March 15 and still no charger. I’ve been tracking the package and it’s been everywhere else except in my possession. Don’t think I’ll do business with you again.
D.R
South Carolina

Reply from Qualisports USA

Dear Dorka, thanks for sharing your feedback. We are sorry to hear you had a frustrating experience. And we really appreciate you bringing this issue to our attention. We will use the feedback to make us better and ensure this doesn’t happen again.

Also, you bought the wrong charger. It will cost you time and money. We understand your frustration.

Please feel free to reach out to info@qualisports.us with any further comments, concerns, or suggestions you wish to share. We will love to make things right if you give us another chance.