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Reviews  83



Rated 5 out of 5 stars

First venture in e bikes

Anxious wait..
Good notification and confirmations.
Value for the Cheetah is amazing..
Bike got delivered to wrong address,
Everyone got involved but fortunately a it was delivered to some honest folks that notified us..
Got the bike I wanted for a good price that others no longer had available..
Thanks All

Reply from Urban E Bikes

Thank you so much for the kind review, Kurt, let me know if we can be of any assist!

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Rated 5 out of 5 stars

The Best Company In The Market

Great company to deal with. I knew I wanted an electric moped and when I called they took the time to explain to me the best bike for me and the accessories I needed as well as the ones that I didn’t.

My moped was delivered safely by a lovely driver and again the time was taken to explain everything.

I will definitely be using them again when I want to get that uplift from 50cc!

Thank you UrbanEBikes for a very good buying experience

Reply from Urban E Bikes

Thank you for the kind review! Let me know if there's anything else we can help you with.


Rated 5 out of 5 stars

Great communications, Great people to work with.

Urban e-bikes comes highly recommended and I found their communication via email and phone exceptional. I am impressed with how they helped me with each question. My bike was well packaged and quickly shipped.

Reply from Urban E Bikes

Thank you so much, Jimmy, for your kind review - let me know if there's anything else I can help you with!!


Rated 5 out of 5 stars

Impressed with Customer service and Quality of my ebike!

The excitement of receiving my Cheetah Ebike was making my day very long. The moment Fedex showed up with that long well packaged box I found myself like a kid with his first large toy. I ride my bike 20 miles a day, from home to work every day. The excitement 4 weeks after receiving this bike still has me well within its grip. Chris at Urban E-Bikes has been very communicative via Email every step of the way. Fast response to questions, Great customer Services. I received the last few items for my bike yesterday and Like a kid I rushed home to place everything on my bike. Finders, Light protective cover, Rack for my Saddle bags... To say I am impressed with Urban E-Bikes is an understatement.

Reply from Urban E Bikes

Jim, thank you so much, so happy to hear you're enjoying your Cheetah!
Let me know if I can help with anything else!


Rated 5 out of 5 stars

Thanks for filling in my order on the…

Thanks for filling in my order on the cheetah beach cruiser it was delivered within 5 days easy assembly and rode 25 miles next day it's a fun bike and another 40 miles following weekend thanks 👍

Reply from Urban E Bikes

Hi Jimmy - thanks so much for your kind review! So glad you're rocking the Cheetah.
Let me know if there's anything else we can do for you!

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Rated 5 out of 5 stars

Headlight Issue

Over the weekend I had my headlight quit working. Contacted Chris early Monday morning, they had a new headlight shipped that day and by Wednesday I was back to night riding! could not be happier with the service I have received so far!! top notch service and even better bike.

Reply from Urban E Bikes

Hi John - thank you so much for the kind review!! Let me know if I can do anything else for you.
Chris


Rated 4 out of 5 stars

I love my new bike

I love my new bike. I would have given it 5 stars but your support team on the internet was zero help when it came to basic questions about putting it together. We were able to put it all together but it would have been nice to have had some of our questions answered from the company we bought it from.

Reply from Urban E Bikes

Hi Tauni - thank you for your review.
I'm glad to hear you love the new bike and I apologize if our customer support team did not live up to your expectations, I assure you we're constantly trying to improve and will take your feedback into consideration.
Let me know if I can assist with anything else.
Thank you,
Chris


Rated 5 out of 5 stars

All my questions answered

All my questions answered
Extremely fast
Brst prices
From my searches

Reply from Urban E Bikes

Thank you for your kind review, Javier! Let us know if we can be of any further assist.
Thank you!

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Rated 5 out of 5 stars

Grrat purchase from Chris.

Great purchase from Chris.
Purchased 2 Himiway Zebra's, everything turned out great.👍

Reply from Urban E Bikes

Thank you so much for the kind words! Let me know if we can be of any further assist!
Chris


Rated 5 out of 5 stars

Love my bike

Love my bike! Chris was super helpful & the staff helped me get my
Bike even faster than expected. Haven’t had a bike since grade school and never considered an Ebike. If you are like me, you’re missing out!!!

Reply from Urban E Bikes

Hi! Thank you so much for your kind review - so happy you're enjoying your new bike. Let me know if there's anything else I can do for you!
Chris


Rated 5 out of 5 stars

Very responsive

Very responsive, got the bike, rides like a dream, will do business again

Reply from Urban E Bikes

Hi Tuan! Thank you so much for your kind review and let me know if there's anything else I can do for you!
Chris


Rated 5 out of 5 stars

Urban ebikes is a great company

Urban ebikes is a great company. It is a pleasure working with them. Although they are located on several thousand miles from me, it feels like they are next door. I had several questions, they quickly responded. The products ship quickly, I always know the status of my orders and where the package is! I just wish the folks i live with and see every day could keep me as well informed as Urban does!

Reply from Urban E Bikes

Hi Mark! Thank you so much for your kind review and let me know if there's anything else I can do for you!
Chris

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Rated 5 out of 5 stars

Best price that I found anywhere

Best price that I found anywhere

Customer support
Response very quickly and effectively

Reply from Urban E Bikes

Hi Javier! Thank you so much for your kind review and let me know if there's anything else I can do for you!
Chris


Rated 2 out of 5 stars

First i would like to say

First i would like to say, I really do love the bike. Customer service not so good, very hard to communicate with them. Bike 85% assembled? Not so much, maybe they do the "fuzzy math" to get to 85%. luckily i am pretty mechanically inclind and was able to get it assembled without too many curse words.

Reply from Urban E Bikes

Hi Colleen, thank you for your review!
First off, I'd like to say apologies for if you had any problems with our customer service - we always try to do our best and assist our customers as well as we can.
Regarding the assembly, I understand it can be confusing, but it is 85% assembled and we sent you many instructions on how to put it together.
Either way, thank you and please let us know if we can be of any further assist!
Chris


Rated 5 out of 5 stars

Great 👍 service...

Great 👍 service.... faster than expected....Great product.

Reply from Urban E Bikes

Thank you, Alexander - please let me know if there's ever anything else we can do for you!
Chris


Rated 5 out of 5 stars

Very happy with my new tricycle

Very happy with my new tricycle. Everyone was great in answering my calls regarding delivery and tracking. Looking forward to a great summer with my bike. Pedal assist is a wonderful at 1 or two setting and if I need extra boost the thumb throttle is right there! I can change pedal assist as needed while riding. Will be getting some mirrors installed so I can see if there are cars coming up on me. Love my new freedom when my husband has the car, I can ride to senior cente r, library or up to the beach. Thank you, Chris, Alyssa and the he rest of the team!

Reply from Urban E Bikes

Thank you so much for your kind words, Vicky, I'm so happy you're enjoying the bike - please let me know if there's anything else we can do for you!
Chris

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Rated 5 out of 5 stars

Got the bike faster than they said got…

Got the bike faster than they said got it in three days easy to put together love it

Reply from Urban E Bikes

Michael, thank you for the kind review - I'm so happy to hear the bike is working out for you - please let me know if I can help you with anything else at any point.
Chris


Rated 5 out of 5 stars

Excellent service

Excellent service from start to delivery.

Reply from Urban E Bikes

Thank you for the kind words, Demarcus, it was a pleasure working with you - please let me know if there's anything else I can do for you at any point.
Chris


Rated 2 out of 5 stars

A short term order turned out to be a…

A short term order turned out to be a long term. It was therefore canceled. This wasn't expected by me because Urban ebikes website was misleading and stated that the triec would be shipped in 8 to 10 days. I should have heeded the other reviews. Gave 2 stars because of very polite and helpful administrative assistant.

Reply from Urban E Bikes

Hi Kishor!
Thank you for the review.

I understand your concern, however I need to point out that it was written on our website that the bike is not in stock, but you can pre-order it and we also called you to inform you of that soon after you placed the order and you agreed to wait.

Please let me know if you have any questions or is there anything else I can do for you!

Thank you,
Chris