DeWaard & Bode Reviews

54  Excellent
TrustScore 4.5 out of 5

4.4

In the Appliance Store category

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Reviews  54


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Rated 1 out of 5 stars

In the past we have had good…

In the past we have had good experiences with DeWaard and Bode. This time, though, a range we ordered was delayed by almost two months. Then, when time came to install, the guys were not very careful, and the range top was broken during the install. So, no new range. Need to hear back from them about the solution, but I am afraid it will be another long wait for the same range. Installers need better experience.

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Rated 5 out of 5 stars

Dakota serviced our new range/cooktop

Dakota serviced our new range/cooktop. He was very professional, thorough and provided excellent follow-up. I was disappointed that I had to call service, but very happy with how the oven and cooktop issues were resolved.


Rated 5 out of 5 stars

Microwave Problems

We had a problem with our microwave under warrantee. The service department was very helpful. Made an appt. and kept me informed as to the tech's schedule. Technician Dakota was very prompt, personable, and effective in fixing the problem. He was considerate re: covid 19 protection standards. We are very appreciative.


Rated 2 out of 5 stars

Communication was awful

Communication was awful. They didn't tell me they weren't coming for our scheduled installation as I waited having changed my work schedule. When finally they were coming, I only found out because I called to ask and again had to change my work schedule to accommodate their lack of communication. The range we purchased doesn't properly fit our space which will now cost us even more money. Sure, we could have asked more questions but given that they knew exactly what we were replacing they should have told us about the much deeper dimensions so that we could make an informed choice.

The salesperson did seem to genuinely feel bad that this whole thing was totally botched and we were left waiting several weeks beyond promised delivery. But there was zero offer of compensation or any real effort to make us feel better about their company from whom we have been buying appliances for years.

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Rated 5 out of 5 stars

Refrigerator fix

Mike and his helper fixed my refrigerator in two easy visits and did a thorough job explaining what went wrong with it. Overall a easy experience and happy with the end result!