Electric Bike Company ®️ Reviews

1,539  Excellent
TrustScore 4.5 out of 5

4.6

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Reviews  1,539



Rated 5 out of 5 stars

Be prepared to fall in love!!!

Fantastic customer service and high quality bikes. It's also nice to support a local business that builds each bicycle to order.
It was a major plus to take a demo ride on the bike path all the way to the beach! Be prepared to fall in love!!

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Rated 5 out of 5 stars

Company

This is one of the most responsive companies I’ve dealt with. They return calls when necessary and they’re very polite and professional on the telephone. I’ve had to call them with some questions and I’m very impressed. Barbara


Rated 5 out of 5 stars

This is the second bike that I have…

This is the second bike that I have bought from EBC and just love them! They were great with answering questions throughout the process and when my bike was delivered I have a few problems with it of which they had no problem helping me get the issues squared away. Thank you so much for all your help.


Rated 5 out of 5 stars

I love my new bike!

I was pleasantly surprised to receive my bike timely. I ordered it on 04/04/22 and received it on 04/27/22. I received notification of order placement, build of bike, and shipping. The bike arrived in a sturdy cardboard box with a wooden base (see example in EBC shipping video). Everything was well protected and wrapped even though incurring a small hole during shipping. The carrier even volunteered to stick around during uncrating to ensure there were no issues.

The bike came exactly as ordered. I choose the “Y” model to fit my needs. I specifically wanted only one gear as I live in Florida and do not need higher gears for climbing hills. I added on optional fenders and rear bike rack. I knew I wanted panniers and had EBC wire the rear light as part of the build.

I did a lot of research before ordering from EBC. I like purchasing from a US company. They have documented their utilization of quality parts. Reviews also support their customer service and quality workmanship. EBC has the best electric bike warranty that I could find. The battery is a critical component of an electric bike and their warranty is more than twice as long as other electric bikes (five years).

I have had my bike for 3 months now and I love it! These bikes are priced competitively and are worth it. I am completely satisfied with my purchase. I routinely ride it six miles to the local park to play pickleball. People often remark on how nice the bike looks as well as the sturdiness. I recommend EBC for anyone looking into purchasing a new electric bike.


Rated 5 out of 5 stars

Wow what a great experience

Wow what a great experience! Easy to order online with options, the packaging around the bike was simply amazing. Easy to understand turning the handle bars, and man can that bike go! Lots of power, when I need the assistance!


Rated 5 out of 5 stars

Great experience

This was a great experience. Nick took his time to explain the benefits of all the models available. Once we made our decision we were kept informed of the progress on a regular basis. Got our bikes earlier than expected.


Rated 5 out of 5 stars

Excellent Customer Service

My bike came when promised. There was one problem: when on the alternate battery, the pedal assist did not work. I called the company; they recognized the problem as a sensor that needed replacement. They sent me a new one, and I got it within several days. Excellent customer service!


Rated 5 out of 5 stars

Model R Dual Motor

I purchased the Model R dual motor. It has incredible power and fun to ride! We had a problem with delayed delivery and my bike was severely damaged by the shipper and had to be returned. EBC’s outstanding customer service made it right and quickly delivered my beautiful bike. I have driven 200+ miles and loved every minute of it. The bike works perfectly. I have a few suggestions: make the seat post longer for legs with 32+ inseam; create an option for gears with the dual motor; make the basket battery removable to reduce weight when loading; and integrate the frame and basket batteries. Congratulations EBC on building a terrific bike! I am so glad I chose EBC.


Rated 5 out of 5 stars

I just love my 3 year old S model

I just love my 3 year old S model. Great, reliable bike and after purchase customer support is fantastic! Where else can you can you call and talk to a knowledgeable person from the factory who actually knows precisely what your question/problem is. Also great support videos on YouTube. This is the way to run a company. Thank you, EBC.


Rated 5 out of 5 stars

Buy From this Company!

Ordered my bike on a Sunday and it was ready by Thursday! Blake and all of the employees at the Huntington Beach location are great! They are helpful and don’t push the customer to purchase in any way, which is much appreciated.

I ordered the Model Y bike and am so happy with it! It is an excellent size for my short stature, has the power I want and is ever so sturdy! The price is good and the warrantee is the best I’ve seen for other ebikes!


Rated 5 out of 5 stars

I love our Ebikes!

I love our Ebikes!! It was great to design our own bikes. We got our bikes so fast. The packaging was amazing. Took us 10mins to pull bikes out and adjust the seat and handle bars and we were off riding them. I haven’t rode a bike in years and we rode 10miles on the first day. They are sooooo much fun!


Rated 5 out of 5 stars

EBC stands behind there bikes

EBC stands behind there bikes. I had a warranty issue and they went above and beyond my expectations to get my Model R Bike back on the trail. They even arranged for a mobile bike shop (Velofix) to come to my house to repair/replace the needed parts.


Rated 3 out of 5 stars

Some cosmetic pieces have already…

Some cosmetic pieces have already fallen off my bicycle, also my brakes still make a really loud sounds three months after purchase. My bike looks nice and I get lots of compliments and looks when I’m riding it on the beach. The ride very smooth.


Rated 5 out of 5 stars

A few days ago I passed 420 miles…

A few days ago I passed 420 miles commuting to work on my ebike, and I couldn't be happier. I am not dependent on the painful prices we have to pay at the pump and I am getting that exercise that my doctor keeps pestering me about. The bike itself has performed beyond my expectations as it is elegant, powerful, and most of all comfortable. At 48 years old I feel like I have regained a bit of my youth by zipping about town with the ease that I haven't felt since I was a kid. My spouse keeps telling me to take the car to work, but why conform to the norm when instead I can get a calming hour of 'me time'.

Reply from Electric Bike Company ®️

Thank you Steven for the wonderful words. It is truly a team effort. We would love to get an image of you on your bike and if you can, a quick 1 min video of you enjoying your e-bike. Please let us know if you would like to participate in our referral program. It is quite simple just email us at info@electricbikecompany.com and we will get you started right away. If you are on Facebook, don’t forget to join the EBC Owners page, https://www.facebook.com/groups/EBCOwners/. Best, EBC