Goedeker's Reviews

166  Excellent
TrustScore 4.5 out of 5

4.4

In the Appliance Store category

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Reviews  166



Rated 5 out of 5 stars

Quality and comfort

Quality and comfort. These are two variables which I follow when I choose some technics to my house. This time the story is about my wife more, as she fond of cooking and requires simple, but contemporary solution for her hobby.
I mean an oven of course, because she bakes a lot and always delights me with delicious cakes. I found a nice one in this company and ofc I found out all the details via contacting customer support managers. Everything ws quite okay, the oven which I liked was in stock and it ws delivered within a week up to my doors. My wife is so happy these days as she has a good-looking and technologically advanced oven.

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Rated 5 out of 5 stars

SATISFIED AS ALWAYS

I've purchased a lot of appliances from this firm. They offer consistently low prices and excellent delivery options. Shipping was quite quick. The order arrived earlier than expected.

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Rated 1 out of 5 stars

Still waiting after 17 months

We ordered a frigidaire column refrigerator/ freezer in October 2020...still don't have it. They tell me (since February 17th when I received an email saying my order shipped) that it's allocated to me and ready to ship, but can't seem to get it on any of the trucks that deliver twice a week! I call 2-3 times a week to get an update but just get the run around, "promises" or "I'm so sorry, here, I fixed it" but nothing happens!!


Rated 1 out of 5 stars

After 17 months of waiting

After 17 months of waiting for an oven/microwave combination, we decided to finally cancel our order which had been paid in full ( according to them, so we could get the maximum discount). When I called to cancel, after several failed attempts to get through, someone from "Appliance Connection" called. She said we had not yet paid for the item. Having read of shady practices by this company, I had my credit card statement in my hand, that said otherwise. The agent insisted that it was only a pending charge I had had enough. I said I'd call my bank with a fraud complaint. She suddenly said, "I'll be right back." Upon returning, she said, "Oh, my mistake - you have paid in full." She claimed I'd be getting a full refund. We'll see.


Rated 5 out of 5 stars

We had some confusion with a delayed…

We had some confusion with a delayed delivery. Department manager Nimo was very helpful in helping me set up a return.

Reply from Goedeker's

Thank you for sharing this with us, Scott! Our team works hard to ensure each customer has an excellent experience, and we are so glad to hear you had a great experience!
The Goedeker's Team

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Rated 5 out of 5 stars

Customer service was simple and quick…

Customer service was simple and quick to respond.
This company has sold me a number of appliances.
They always have a great price and excellent delivery options.

Reply from Goedeker's

Thank you for your positive feedback, Destiny! We strive to provide our customers with the best products possible for a competitive price. Thank you for being a valued customer!
The Goedeker's Team


Rated 5 out of 5 stars

In stock and fast shipping

Had exactly the dishwasher I needed available when everywhere else was back ordered and out of stock. Fast shipping. Order was received sooner than expected.

Reply from Goedeker's

Thank you for sharing this with us! Our team works hard to ensure each customer has an excellent experience, and we are so glad to hear you had a great experience with your recent order! We look forward to serving you again in the future!
The Goedeker's Team


Rated 5 out of 5 stars

Reply from Goedeker's

Thank you for leaving your feedback! We strive to provide our customers with the best products and services and to take the stress of delivery off your shoulders. Thank you for being a valued customer.
The Goedeker's Team


Rated 5 out of 5 stars

I would like commend Evan Cook for the…

I would like commend Evan Cook for the very expert and helpful assistance in resolving a delivery issue.
He was extremely knowledgeable about the delivery and exchange process and walked me through the steps to being able to meet our needs .

Reply from Goedeker's

Thank you for sharing this with us! Our team works hard to ensure each customer has an excellent experience, and we are so glad to hear you had a great experience working with Evan!
The Goedeker's Team

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Rated 5 out of 5 stars

Evan was very helpful and polite while…

Evan was very helpful and polite while helping me order a new ice maker as the one I originally ordered was discontinued… he made the process very quick and easy

Thank You Evan

Reply from Goedeker's

Thank you for your kind comments about our staff. We truly are committed to ensuring the satisfaction of our clients and are happy that you had a positive experience with Evan!
The Goedeker's Team


Rated 5 out of 5 stars

I Couldn't get help from two other customer service individuals prior to getting Evan Cook on the phone. Evan helped me with my problem without giving up.

I was getting no where with my issue of a shipment I had been waiting for for weeks! Finally after getting Evan Cook on the phone everything was solved. He, Evan was very helpful and kind. We need more representatives like him in this world.

Reply from Goedeker's

Thank you for your kind comments about our staff. We truly are committed to ensuring the satisfaction of our clients and are happy that you had a positive experience when working with Evan!
The Goedeker's Team


Rated 5 out of 5 stars

Goedeker's has excellent customer…

Goedeker's has excellent customer service

Reply from Goedeker's

Thank you for your kind comments and positive feedback! We truly are committed to ensuring the satisfaction of our clients and are happy that you had a positive experience!
The Goedeker's Team


Rated 5 out of 5 stars

WHIRLPOOL REFRIGERATOR

We bought a Whirlpool refrigerator from Goedeker's and really love it.
Whirlpool Fingerprint-Resistant Stainless Steel Top Freezer Refrigerator (WRT112CZJZ). We did have to wait a while to get it because of the pandemic. Meghan from Goedeker's helped with status and made this a pleasant transaction. Thanks Meghan!

Reply from Goedeker's

Thank you for sharing this with us, Mary! Our team works hard to ensure each customer has an excellent experience, and we are so glad to hear you had a great experience working with Meghan!
The Goedeker's Team

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Rated 4 out of 5 stars

Timely delivery of appliance

With the disruptive supply chain issues, I was concerned that this appliance would not arrive on time. Fortunately, I received the appliance a bit ahead of schedule.

Reply from Goedeker's

We thank you for choosing us to meet your appliance needs. We value each and every customer and thank you for taking the time to leave this positive feedback! We look forward to serving you again in the future.
The Goedeker's Team


Rated 4 out of 5 stars

New fridge

I ordered my fridge and was told it was in stock; however, when I checked back on my portal a few days later, it said it was out of stock with no idea of when it would be back in stock. Once it did come back in stock, it was super speedy and I received the shipment nearly three days later.

Reply from Goedeker's

We thank you for choosing us to meet your appliance needs. We value each and every customer and thank you for taking the time to leave this positive feedback. Thank you for being a valued customer!
The Goedeker's Team


Rated 5 out of 5 stars

This service rep for Goedekers was one…

This service rep for Goedekers was one of the best I dealt with the past 7 mos trying to get my appliances. After 18 phone calls and countless hours the rep Evan Cook took care of everything. Goedekers needs more Evan Cooks....

Reply from Goedeker's

Thank you for your feedback! We truly are committed to ensuring the satisfaction of our clients and are happy that you had a positive experience with Evan!
The Goedeker's Team