New Homes Mortgage Helpline Reviews

3,810  Excellent
TrustScore 5 out of 5

4.9

In the Mortgage Broker category

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Reviews  3,810



Rated 5 out of 5 stars

Amazing service and team!

New Homes Group have really helped us with our mortgage. As first time buyers, we had no idea what to do but they have been with us every step of the way. From Nick, our mortgage advisor in finding us a good deal and have given us all the information from the start, to Rebecca who is helping us with insurance and to Alexandra who has progressed our mortgage every step, weekly updates, and to making sure we get all our requirements submitted and we do not miss anything. Wonderful team!

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Rated 5 out of 5 stars

Incredible service

We recently used newhomes’ services and Alexandra Smith was assigned to us. She has been very helpful throughout every process and has updated with every detail to help us be calm. Highly recommended


Rated 5 out of 5 stars

Amazing service provided by Alexandra

We’ve recently used NewHomes group to buy a house. Alexandra was great! She helped us to find and set up the mortgage with most suitable provider. She was updating us constantly, even if there was no update, she wanted to make sure we are not forgotten. Will definitely recommended NHMG and In particular Alexandra for her outstanding work and support!!!


Rated 5 out of 5 stars

Wonderful experience 100%

The team provided such an amazing service. Helan and Alexandria were there at every stage to make this an easy and smooth process for me. I was anxious but the constant communication and support were so calming. Thanks for your support guys. 100% recommend


Rated 5 out of 5 stars

Georgina Hutton and Danielle Middleton…

Georgina Hutton and Danielle Middleton were great.
We recently used New Homes and We would like to say a huge thank you to Danielle & Georgina for their relentless support and timely updates on the progress of our mortgage applications,
We are very happy and definitely use New Homes again.

Reply from New Homes Mortgage Helpline

Hi Yowhans,

We're so grateful for any recommendation we receive and we're delighted to see that we delivered a 5* service to you.

Making mortgage applications run smoothly and efficiently is exactly what we love doing, so we're really glad we were able to do that for you.

From all at NHMH


Rated 5 out of 5 stars

New Mortgage!

Geraldine was superb during our mortgage application. When we ran into trouble with our offer, she was there at the end of the phone to give us clear and useful advice with lots of reassurance. She quickly linked us with a mortgage advisor who helped us to find a new lender and within two weeks we have a new offer through the post. We couldn’t have done it without her. Thank you!

Reply from New Homes Mortgage Helpline

Hi Jessica,

Thanks so much for taking the time to post your feedback, it's always very humbling to receive a 5* review.

Congratulations on your mortgage offer!

From all at NHMH


Rated 5 out of 5 stars

100% ( A Job Well done)

The support that I have received from nhmh, has been second to none, from the beginning of my adventure when looking to obtain my new build property. I cannot thank Geraldine Finchman enough, the support she has given me from the very start of my journey to the final result has been amazing. She has been so professional when dealing with all the issues and processes that were required along the way. Without her guidance, I don't think I would be shortly moving into my new home, There was a particular time during the Proof of identity process, when I sent my passport and various other documents away to be verified, that I needed have my passport returned urgently, as I needed it to visit Portugal (work related), that Geraldine went out of her way immediately, to ensure that it was returned promptly in order for me to go. Also not being very computer literate myself, she helped and guided me through every process needed, from obtaining information and the sending of emails, scanning of documents etc. she communicated and updated me almost every day on the status of my application, I was so lucky to have such a amazing advisor. and again cannot thank her enough.
George Harrison

Reply from New Homes Mortgage Helpline

Hi George,

WOW - what a lovely review!

Thank you so much for taking the time to share your feedback, your comments really made us smile.

Huge congrats on your new home, we wish you all the happiness.

From all at NHMH


Rated 5 out of 5 stars

Such an amazing company

Such an amazing company, I just needed to write another review.
Sandra, Alexandra, Zoe, Klaudia, Josh have dealt with us during the various stages of our application. At times I’ve been extremely anxious, but these amazing people, are calming, professional and so supportive. They literally take all the pressure and do everything for you, and keep you update regularly along the way. I have no problem recommending them to anyone. Thank you all so much and to everyone else in the background that has helped us that I haven’t mentioned.

Reply from New Homes Mortgage Helpline

Hi,

Thank you for taking the time to share your feedback, it really does mean the world to us.

Making sure our clients enjoy their journey with us, from the start, right to the end, it really important to us.

We really appreciate any recommendations we receive and rest assured, any friends or family members that choose to use us based on your recommendations will receive the same 5* service.

From all at NHMH


Rated 5 out of 5 stars

Couldn't have been better

Couldn't have been better. Communication was timely and clear, all staff were helpful and friendly. Will 100% use these guys again.

Reply from New Homes Mortgage Helpline

Hi Rachel,

Communication is super important to us, so we always make sure our clients are spoken with at the best time for them and also kept updated throughout the journey.

We wish you all the happiness in your new home,

From all at NHMH


Rated 4 out of 5 stars

Documents approvals

Getting the documents approvals was tough but after that working with Alexandra was extremely easy and all the time available to take the query and respond quick.

Thank you Alex for your help.

Reply from New Homes Mortgage Helpline

Hi Nader,

Alexandra will be so pleased to read your review, thank you so much for taking the time to post your comments.

From all at NHMH


Rated 5 out of 5 stars

Great professional approach

Great experience with very timely, professional and transparent approach at every step in acquiring my first home mortgage.

Reply from New Homes Mortgage Helpline

Hi Blessen,
This is great to hear - very best of luck with your new home and thank you for sharing your experience.
From all at NHMH


Rated 5 out of 5 stars

Great Financial Advisor for FREE

We are very happy with our Financial Advisor Rebecca King. She was very knowledgeable and found the best mortgage for us. Also, she was very clear in her explanations of all available options, their benefits, disadvantages, etc. And all of that was for FREE. What else we could ask for!

Reply from New Homes Mortgage Helpline

Hi Gergana,

WOW - what a lovely review!

Thank you so much for taking the time to share your feedback, your comments really made us smile.

Huge congrats on your new home, we wish you all the happiness.

From all at NHMH


Rated 5 out of 5 stars

1st class service

1st class service. Siobhan guided us through our affordability qualification seamlessly. She was patient - while I scrabbled around for figures. Polite and efficient while all the necessary checks were carried out. A real credit to NHMH.

Reply from New Homes Mortgage Helpline

Hi Simon,
This is great to hear - very best of luck with your new home and thank you for sharing your experience.
From all at NHMH


Rated 5 out of 5 stars

Geraldine was very supportive and…

Geraldine was very supportive and communicated clearly with us throughout. She was welcoming and made us very comfortable with the whole process.

Reply from New Homes Mortgage Helpline

Hi Olivia,

Geraldene will be so pleased to read your review, thank you so much for taking the time to post your comments.

From all at NHMH


Rated 5 out of 5 stars

We have recently used new homes…

We have recently used new homes mortgage to buy a new build property. The team were excellent and really helpful. The kept us up to date with process/ next steps. We dealt with Alexandra Smith, Ross Smith & Ben Mullins who we would highly reccomend.

Reply from New Homes Mortgage Helpline

Hi Lianne,

Thanks so much for taking the time to post your feedback, it's always very humbling to receive a 5* review.

Congratulations on your mortgage offer!

From all at NHMH


Rated 5 out of 5 stars

Declan and Ashlee were super helpful

Declan and Ashlee were super helpful. Arranging my mortgage and always keeping me updated every few days. Thank you for your help and being so helpful and professional

Reply from New Homes Mortgage Helpline

Hi Dermot,
This is great to hear - very best of luck with your new home and thank you for sharing your experience.
From all at NHMH


Rated 5 out of 5 stars

Bradley was super helpful and…

Bradley was super helpful and informative. He took his time to answer all the questions we had and we really appreciated it.

Reply from New Homes Mortgage Helpline

Hi Rebecca,

This is great to hear - very best of luck with your new home and thank you for sharing your experience.

From all at NHMH


Rated 5 out of 5 stars

Nhmh

Geraldene was lovely provided great service and kept me updated all the way through made the process a lot less stressful definitely would recommend.

Reply from New Homes Mortgage Helpline

Hi,

Thanks so much for taking the time to post your feedback, it's always very humbling to receive a 5* review.

Congratulations on your mortgage offer!

From all at NHMH