Priority Bicycles Reviews

3,109  Excellent
TrustScore 5 out of 5


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Reviews  3,109

Rated 5 out of 5 stars

A great bike from a great company

My Priority Onyx was exactly what I was looking for in a low-maintenance commuter.
My only problem was with the front wheel out of true after shipping. My phone call to Priority was quickly answered and my local shop trued the wheel in 15 minutes. Priority even reimbursed me the $12.
I love the continuously variable transmission on hills.

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Rated 4 out of 5 stars

Continuum Onyx, w/mustache handlebars

I bought the Continuum Onyx and am very pleased with every aspect but would like to make some suggestions. When I emailed customer service they replied promptly but with each exchange I got a different representative so the responses were rather disjointed. I would recomment assigning one rep to each customer so there is a better dialog. The other is the Onyx with it's full fenders, etc. is more of a cruising/commuting bike (which Is what I wanted) but the handlebars are rather straight and set forward forcing me to ride in a bent forward position. I replaced the stock handlebar with a mustach style and a shorter stem for a more upright posture and natural reach and grip. 100% pleased with the bike now! I am left scrathing my head as to why the bike was set up with the rider oriented for speed/performance on a rather heavy full fendered bike.

Rated 5 out of 5 stars

Priority stands behind their product

Priority stands behind their product. If there does happen to be a problem that comes up, even at a distance, Priority will take the necessary steps to fix it, usually without added expense to the customer. I have bought 2 e-bikes from them, and recommend them highly to anyone considering such a purchase.

Rated 5 out of 5 stars

The Priority 600 are amazing bicycles

The Priority 600 are amazing bicycles! We use them mainly for touring and they are solid, reliable bicycles. The C1.12 Pinion provides plenty of gears for all circumstances and the handling when the bike is loaded and off-road is superb. Thank you!

Rated 5 out of 5 stars

Great Bikes and Customer Service

I’ve been a customer since the original Classic, bought a 600 a few years later and now have a brand new L Train Disc. Love them all and have recommended their bikes ever since my Classic. The quality and durability of my three bikes is legendary, mainly due to the Gates Carbon Drive and all internal gear boxes. The Priority team has always responded to my inquiries promptly, sometimes within minutes, which is something that no one else does.

Looking forward to an Apollo 11 in the near future.

Rated 5 out of 5 stars

They Thought of Everything

From the helpful research, to easy ordering, to fast shipping, and detailed videos explaining the setup and adjustments, everything was made easy.

Rated 4 out of 5 stars

1) This is a cutting-edge machine

1) This is a cutting-edge machine, so there are some improvements which I expect to see over time. The power feed is a bit jumpy and unpredictable.
2) It would help if there were a display of what power the motor is kicking in.
3) I'd like more technical specs about how (in general) power is measured and so forth.
4) The worst comment is that my emails to the prioritybicycles info email address have been ignored. I have used two different of my email domains, but that did not help.

Rated 5 out of 5 stars

A absolutely quality product ready for a family and kids

These bikes are absolutely gorgeous and absolutely perfect for a family and kids.. I purchased three bikes with them and all of them sit in the rain and salty Florida and are an excellent condition and always work with no maintenance... Thank you for being a quality product

Rated 5 out of 5 stars

Outstanding Customer Support

I video chatted with one of the employees and they helped me not only choose the right size bike, but also helped me decide which bike would be best for my commute. I got the bike in, super easy to assemble, and ive been commuting to work on it for about 2 weeks now. It feels great!, the Brilliant L Train is wonderfully built and doing the daily 20 miles to and from work is a breeze.

Rated 5 out of 5 stars

Great bike. Fast, easy delivery.

Really enjoying my new bike and the purchase was so fast and easy. They answered a couple questions quickly, I bought it and the bike was shipped an hour later.
The bike is sturdy, light, quiet and fun.

Satisfied customer.

Rated 5 out of 5 stars

Really enjoying the bike so far

Really enjoying the bike so far. I've had the bike for 4 months so far and I am very happy with my purchase. I purchased the continuum onyx. I do wish the gearing ratio were better though; I find that climbing hills on this bike is more difficult than on my old bike with a traditional drive system. The fact that I don't have to do any maintenance on the gearing system however is a huge plus and I don't know if I would go back to the old drive system. I might upgrade in the future to the Current e-bike but for now, I'm still pretty happy with the bike.